San Francisco DBI Announces OTC Plan Review Expansion

Nicholas Pounder

Posted by Nicholas Pounder

Last Spring, the San Francisco Department of Building Inspections (DBI) announced limitations regarding in-person Over-the-Counter services, which caused delays in projects. This week, the DBI announced their expansion of in-person services to enable customers to meet with plan review staff for Over-the-Counter (OTC) plan review.

Over-the-Counter (OTC) Plan Review Timelines

The DBI will proceed with the expansion to help both the department and customers acclimate to the changes in a few steps.

First step includes inviting eligible applicants that have previously filed for an OTC with plans permit into the Permit Center for in-person meetings and plan review. The city has posted additional details pertaining the time/date a project applicant may return to 49 South Van Ness to resume in-person review. Their webpage also includes a table listing available dates where applicants should come and pick up their plans and meet with plan review staff in-person.

Second step will begin on May 10, where the DBI will be expanding in-person service to all OTC with plans applicants. During this time, customers will no longer drop off OTC plans for review and routing, but will maintain possession through to permit issuance – providing faster processing and more control for the applicant. Customers will be limited to one plan application per appointment, and all existing appointments will be honored. During this transition period, the department will continue to offer appointments to best accommodate customers on waiting lists, but it should be noted that they will not be accepting new customers. 

When it comes to permitting, there is so much below the surface and our Project Managers take the lead on your project; saving your team time and money while giving you a peace of mind knowing that our local experts are on the case. If you have any questions regarding the new process or getting started on a project, reach out to our team. 

Learn About Our San Francisco Office

Is San Francisco's OTC plan review still appointment-based today?
No - DBI has since moved to a straightforward drop-in process at the Permit Center (49 South Van Ness). You're entered into a QLess queuing system on arrival and called up in turn; there's no need to schedule an appointment in advance like during the pandemic-era transition described in this post.
What types of projects qualify for OTC review instead of full plan review?
Generally, smaller-scope projects that DBI staff can review in under an hour - common examples include kitchen/bathroom alterations with no floor plan changes, soft story retrofits, and many exterior residential projects (doors, windows, reroofing, decks, fences). Larger or more complex projects route to In-House Review instead.
How long should I expect to spend at the Permit Center for an OTC review?
Plan for a full day, especially for OTC-with-plans applications - the process is first-come, first-served, and you'll personally hand-carry your application between review stations (architectural, structural, etc.) rather than dropping it off and coming back later.
Has San Francisco's other permit track (In-House Review) changed recently too?
Yes - In-House Review has moved to 100% Electronic Plan Review, a significant shift from the paper-based process this post's era would have used, meaning that track is now handled digitally from submission through approval rather than requiring in-person plan drop-off.
Do I need to bring payment with me for an OTC permit?
Yes - fees are typically due at the time of issuance, payable by cash, check, or major credit card made out to the City and County of San Francisco/DBI, so plan to settle payment before leaving with your permit.
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